Terms of service
Terms & Conditions – Zivba Trends
Welcome to Zivba Trends. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
Amendments to Terms & Conditions
Zivba Trends reserves the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will take effect immediately after being posted on this website. We encourage users to review this page periodically to stay informed about any updates.
Online Account
When you create an account on our website, you may be required to provide your email address and create a password.
You are responsible for maintaining the confidentiality of your login credentials. Any activities or orders placed using your account will be considered as actions performed by you.
Zivba Trends will not be responsible for any unauthorized use of your account due to failure to maintain password security.
Terms of Operations
Zivba Trends reserves the right to modify, suspend, or discontinue any service offered on the website at any time without prior notice.
We also reserve the right to refuse service to anyone at our sole discretion.
However, in case of service suspension, all confirmed orders will either be fulfilled or refunded accordingly.
Warranty & Liability
Zivba Trends shall not be liable for any indirect or consequential damages arising from the use of products purchased through our website.
We are also not responsible for delays or failure in fulfilling orders caused by circumstances beyond our control, such as natural disasters, courier delays, government restrictions, or technical failures.
Copyright & Intellectual Property
All content on this website including text, images, graphics, logos, and design is the intellectual property of Zivba Trends.
Users may not copy, reproduce, distribute, modify, or use any content from this website for commercial purposes without written permission from Zivba Trends.
Unauthorized use of website content may result in legal action.
Damaged Products
All products go through quality checks before dispatch. However, if you receive a damaged product, please inform us within 48 hours of receiving the package.
Please email us at fashion@zivbatrends.com or fashionzivbatrends@gmail.com with:
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Your order number
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Clear photos of the damaged product
After verification, we will arrange a replacement product or provide store credit, depending on product availability.
Requests made after 48 hours of delivery may not be eligible for replacement or return.
Missed Delivery
Our logistics partners usually attempt delivery up to three times.
If the shipment is not received by the customer and is returned to our warehouse, the order can be re-shipped upon request, and additional shipping charges may apply.
For Cash on Delivery (COD) orders, re-shipping will only be processed after online payment of the order amount and applicable shipping charges.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the details provided on our Contact Us page.